Shipping Policy

Last updated: September 15, 2026

Thank you for shopping with Nap Club. This Shipping Policy explains our order processing times, shipping options, estimated delivery times, and other important information regarding the delivery of your order.

Order Processing

We aim to process and ship orders as quickly as possible.

Most orders are processed and shipped within 24 hours after the order is placed. However, processing may occasionally take longer due to high order volumes, weekends, holidays, product availability, payment verification, or other unforeseen circumstances.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from the estimated delivery time.

Standard Shipping

Our estimated delivery time for Standard Shipping is:

4–22 days after shipment

Delivery times are estimates and may vary depending on your destination, the shipping carrier, customs processing, local delivery conditions, and other circumstances outside our reasonable control.

Free Shipping

We offer free Standard Shipping on orders of $170 or more, based on the qualifying cart value displayed at checkout.

Free shipping applies to Standard Shipping only unless otherwise stated.

Any applicable taxes, duties, or other charges do not count toward the free shipping threshold unless expressly indicated at checkout.

Express Shipping

Customers who would like faster delivery may select Express Shipping for $15 at checkout where available.

The estimated delivery time for Express Shipping is:

2–8 days after shipment

Express Shipping provides a faster estimated delivery service but does not guarantee delivery on a specific date.

Our normal order processing time still applies before an Express order is shipped.

Estimated Delivery Times

All delivery times provided by Nap Club are estimates and are not guaranteed delivery dates.

While we work to have orders delivered within the estimated timeframe, delays can occasionally occur.

Delivery delays may be caused by factors including:

• Carrier disruptions or high shipping volumes
• Customs or border processing
• Weather conditions
• Local postal or delivery disruptions
• Weekends and public holidays
• Incorrect or incomplete shipping information
• Events outside the reasonable control of Nap Club or the shipping carrier

A delay does not necessarily mean that a package has been lost.

Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to scan and update the package in their system.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us immediately at info@napclubco.com.

We will make reasonable efforts to update your address if your order has not yet been shipped. However, once an order has been shipped, we may not be able to modify or redirect the shipment.

Nap Club is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Delayed Orders

Shipping delays can occasionally occur, especially during busy periods, holidays, customs processing, severe weather, or carrier disruptions.

If your order has exceeded the estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe there may be an issue with your shipment, contact us at info@napclubco.com with your order number.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the shipment.

Lost Packages

If you believe your package has been lost in transit, please contact us at info@napclubco.com with your order number and relevant tracking information.

We may need to investigate the shipment with the applicable carrier before determining the appropriate resolution.

Your rights regarding lost shipments remain subject to applicable consumer protection laws.

Damaged Packages or Products

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains the wrong item, contact us as soon as possible at info@napclubco.com.

Please include your order number and, when possible, photographs of the product and packaging so that we can evaluate the issue.

For eligible claims involving products that arrived damaged, defective, or incorrect due to an error on our part, Nap Club will cover the applicable return shipping costs in accordance with our Return & Refund Policy.

Customs, Duties and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Customs procedures may also cause additional delivery delays that are outside our reasonable control.

Nothing in this section limits any rights you may have under applicable law.

Order Cancellations

Orders may be cancelled free of charge before they have been shipped.

If you would like to cancel an order, contact us as soon as possible at info@napclubco.com.

Once an order has been shipped, it can no longer be cancelled. Eligible items may instead be returned in accordance with our Return & Refund Policy.

Returns

Shipping and delivery questions relating to returns are governed by our Return & Refund Policy.

For standard returns, including returns due to a change of mind, customers are responsible for return shipping costs.

If an eligible product arrives damaged, defective, or incorrect due to an error on our part, Nap Club will cover the applicable return shipping costs.

Contact Us

If you have questions about shipping, tracking, delivery, or an order that has not arrived within the estimated timeframe, please contact us:

Nap Club
Operated by 9563-0265 Québec inc.

Email: info@napclubco.com