Privacy Policy

Last updated: September 15, 2026

Nap Club operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Nap Club is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Financial and payment information, including payment card information, transaction details, payment method, payment confirmation, and other payment-related information. Payment information may be processed by Shopify and our payment service providers.
• Account information, including your username, password, preferences, settings, and other information associated with your account.
• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about past transactions.
• Communications with us, including information you provide when contacting us for customer support, returns, refunds, order inquiries, or other requests.
• Device information, including information about your device, browser, network connection, IP address, and other identifiers.
• Usage information, including information about how and when you access, interact with, or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, contact us, or otherwise provide information to us.
• Automatically through the Services, including through your device and the use of cookies and similar technologies.
• From Shopify and other service providers that provide technology or services on our behalf.
• From business, advertising, marketing, or other third-party partners where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Nap Club and the Services, we may use your personal information for the following purposes.

Providing, Personalizing, and Improving the Services

We use personal information to provide and operate the Services, including to:

• Process payments and transactions.
• Fulfill and ship orders.
• Process returns, refunds, cancellations, and other transactions.
• Create and manage customer accounts.
• Remember preferences and products you may be interested in.
• Send order, shipping, account, and transaction notifications.
• Provide customer support.
• Enable reviews and other features where available.
• Personalize and improve your shopping experience.
• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include sending promotional communications by email, text message, or other channels and displaying advertisements for our products or Services on our website or third-party websites.

Advertising may be personalized based on information such as products you have viewed, purchased, or added to your cart and your interactions with the Services.

Where required, we will obtain your consent before sending marketing communications or using information for certain advertising purposes.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect Nap Club, our customers, Shopify, and our service providers.

If you create an account, you are responsible for keeping your account credentials secure. You should not share your password or other account access information with anyone else.

Communicating With You

We use personal information to communicate with you about your orders, account, returns, refunds, customer support inquiries, and other interactions with Nap Club.

Legal and Regulatory Purposes

We may use personal information when necessary to comply with applicable laws, regulations, legal obligations, or valid legal processes.

We may also use information to investigate or participate in legal proceedings, respond to requests from government authorities or law enforcement where legally required, and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law.

This may include:

• Shopify and service providers that help us operate our business, including payment processors, IT and technology providers, analytics providers, cloud hosting providers, customer support services, fulfillment providers, and shipping carriers.
• Business and marketing partners that help us provide marketing, advertising, and promotional services where permitted by applicable law.
• Shipping and fulfillment partners when necessary to fulfill and deliver your order.
• Third parties at your direction or with your consent, including when you choose to interact with third-party integrations, social media features, or other external services.
• Affiliates or companies within our corporate group, where applicable.
• Government authorities, law enforcement, courts, or other parties when disclosure is required or permitted by applicable law.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar corporate transaction.

We may also disclose information where necessary to protect or defend our rights, the Services, our customers, or others.

Relationship With Shopify

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Shopify platform and related services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, including in countries outside the country where you reside.

We may also use certain Shopify features that use information obtained from your interactions with our store, other merchants, and Shopify to help protect, operate, grow, personalize, and improve our business and the Services.

In certain circumstances, Shopify is responsible for its own processing of your personal information, including responding to requests relating to personal information processed by Shopify for its own purposes.

You can learn more about how Shopify handles personal information through Shopify’s Consumer Privacy Policy and privacy tools.

Cookies and Similar Technologies

Like many websites, we and Shopify may use cookies and similar technologies to operate and improve the Services, remember your preferences, understand how customers interact with our website, perform analytics, prevent fraud, and support advertising and marketing activities.

The cookies and technologies used may vary depending on your location, browser settings, consent choices, and the Shopify services or other technologies enabled on our store.

Where required by applicable law, you may be provided with options to accept, reject, or manage certain non-essential cookies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Services.

Third-Party Websites and Links

The Services may contain links to websites, applications, or other online platforms operated by third parties.

If you follow a link to a third-party service that is not owned or controlled by us, you should review that third party’s privacy policy, security practices, and terms.

We are not responsible for the privacy or security practices of third-party websites or platforms.

Information you voluntarily share through public or semi-public third-party platforms, including social media services, may be visible to other users and may be used by those third parties according to their own policies.

The inclusion of a third-party link through the Services does not necessarily imply that Nap Club endorses that third party or its content.

Children’s Privacy

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age at which they can legally consent to the processing of their personal information in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@napclubco.com so that we can review the request and take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on several factors, including whether the information is necessary to:

• Maintain your account.
• Provide the Services.
• Complete transactions.
• Maintain appropriate business and financial records.
• Comply with legal or regulatory obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements, terms, and policies.

When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request information about the personal information we maintain about you and to obtain access to that information.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of certain personal information we maintain about you, subject to applicable exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we maintain about you in a portable format or request that certain information be transferred to another party.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those emails.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications necessary to provide the Services, including communications relating to your orders, transactions, account, shipping, returns, refunds, or customer service requests.

Other Applicable Privacy Rights

Depending on your jurisdiction, you may have additional rights regarding the processing, disclosure, sharing, or use of your personal information.

You may exercise applicable rights through options made available through the Services or by contacting us at info@napclubco.com.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may also authorize another person to submit a privacy request on your behalf. We may require appropriate proof of that authorization and may ask you to verify your identity directly with us.

We will respond to valid privacy requests within the time required by applicable law.

Complaints

If you have a complaint or concern regarding how we process your personal information, please contact us at info@napclubco.com.

Depending on where you live, you may also have the right to lodge a complaint with your applicable privacy or data protection authority or exercise other complaint or appeal rights available under applicable law.

International Data Transfers

Your personal information may be transferred, stored, or processed in countries outside the country where you live.

Where applicable law requires safeguards for international transfers of personal information, we and our service providers will rely on legally recognized transfer mechanisms.

For transfers from the European Economic Area or United Kingdom, these mechanisms may include applicable adequacy decisions, Standard Contractual Clauses approved by the European Commission, UK-approved transfer mechanisms, or other legally recognized safeguards, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on our website and update the “Last updated” date above. We will provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise a privacy right available to you, please contact us:

Nap Club
Operated by 9563-0265 Québec inc.

Email: info@napclubco.com