Return & Refund Policy

Last updated: September 15, 2026

We want you to be happy with your purchase from Nap Club. If you need to return an item, please review our policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be returned in good condition, with no missing, broken, or damaged parts, and in its original packaging whenever possible.

Items that have been opened or used may still be eligible for return as long as they are complete and have not been damaged.

You will also need your receipt or proof of purchase.

To request a return, contact us at info@napclubco.com.

If your return is accepted, we will provide you with instructions on how and where to send your package.

Please do not send a return before contacting us. Items sent back without first requesting and receiving approval for a return may not be accepted.

Return Shipping Costs

For standard returns, including returns due to a change of mind, the customer is responsible for all return shipping costs.

If your order arrives damaged, defective, or incorrect due to an error on our part, Nap Club will cover the applicable return shipping costs.

Return shipping costs paid by the customer are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged or defective, or if you received the wrong item, contact us as soon as possible at info@napclubco.com so we can evaluate the issue and make it right.

Please include your order number and, when possible, clear photographs showing the product, packaging, and issue.

For eligible claims involving a damaged, defective, or incorrect item, Nap Club will cover the applicable return shipping costs.

Sale & Promotional Items

All items purchased as part of a sale, discount, special offer, promotional code, bundle promotion, or any other promotion are final sale and cannot be returned or refunded.

Gift cards, if offered, are also non-returnable.

This restriction does not limit any mandatory rights you may have under applicable consumer protection laws, including rights relating to products that arrive damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges.

The fastest way to get a different item is to request a return for your eligible item. Once your return has been accepted, you can place a separate order for the item you would like instead.

Standard return eligibility requirements and return shipping costs still apply.

Order Cancellations

Orders may be cancelled free of charge as long as they have not yet been shipped.

To request a cancellation, contact us as soon as possible at info@napclubco.com.

Once an order has been shipped, it can no longer be cancelled and our standard return policy will apply.

European Union — 14-Day Right of Withdrawal

If your order is shipped to a country where a statutory right of withdrawal applies, including eligible orders shipped to the European Union, you may have the right to cancel or return your order within the legally required period.

For eligible European Union purchases, this period is generally 14 days from the date you receive the goods.

Any mandatory consumer rights applicable in your country or region take precedence over conflicting provisions of this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

Return shipping costs paid by the customer are not refundable.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@napclubco.com.

Contact Us

For questions regarding returns, refunds, cancellations, damaged products, or incorrect orders, please contact us at:

Nap Club
Email: info@napclubco.com